An organization providing Feet On The Street Services with regular attention to details can build more trust and develop better relationships with its customers/clients than one than hits and runs.
Feet on Street (FOS) vertical of SuperSeva which caters to the Document collection for Reputed Telecom Companies like Airtel, Reliance, Tata Docomo, etc has contributed extensively to our current business growth. Our commitment to delivering excellence at every touch points has helped us to successfully expand this service throughout PAN India.
Roles and Responsibilities of SuperSeva Services as a FOS Service Provider:
- Recruitment of FOS Agents will involve-
- Manpower planning
- Hiring
- Background verification checks
- Induction & ongoing training programs for both FOS agents & back end staff
- Data Security & Client Confidentiality will involve-
- Observance of the client Data Security procedure
- Maintaining data security of the client’s customers’ data.
- Appointment Schedule will be adhered.
- Manpower Planning– Daily scheduling of FOS agents based on appointment time and territory to ensure the complete adherence to the process, time committed for appointment and other requirements.
- Access for Audits: Provide necessary means of access to our clients to conduct periodic audits.
SuperSeva Advantage for our Esteem Clients:
- Putting the right face at the right place– No trouble with the hiring and recruiting process of your field executives to collect the relevant documents.
- We will assign our FOS agents who will have domain expertise, trained and groomed according to SuperSeva’s stringent recruitments and training process.
- FOS team members will physically visit your customers based on any locations for document collection. The collected documents will be submitted as per SLA.
- We are Assisting clients to get the below works done :
- Converting existing Prepaid customers to Post-paid platform ( P2P ) .
- Fresh Postpaid connection for any eligible customers.
- Mobile number portability i.e. Convert any existing Prepaid or Postpaid customers from different operators to postpaid platform. (MNP ) .
- Data card connections for accessing internet connections.
- FOS team members will verify the collected documents & will be answerable to any of your customer’s query.
- MIS would be shared for any successful, unsuccessful and WIP job done.
- You can also learn about-
- Insights and Information on who the target audience is for your products and services.
- Insights into Pricing and Merchandising.
- Insights into Customer Service.
- Insights into Customer Buying Patterns.
Lots more of SuperSeva Advantage is in store for our Premium Clients.
Get the most in a cost-effective manner by utilizing our SuperSeva Feet on Street
If your organization is looking at outsourcing this critical function to a specialist, please call us at + 91 9686452450 or mail us at info@superseva.com/ Tania@superseva.com. Our team of experts will get back to you as soon as possible.
No comment