Focus more on your
business competencies and outsource your customer support to us.

>> We use latest technologies which will help you maintain the highest standard of customer service.

>> Save tens of thousands of dollars annually by outsourcing customer support. Although you’re spending far less on employee salaries and benefits, you’re still giving  outstanding services to your customers.

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OVERVIEW

Discover new customers, nurture existing customers, win their trust, provide qualified support, and provide additional services throughout the relationship. SuperSeva helps your enterprise build long-lasting relationships with your customers with a perfect blend of expert personnel, technology and proven processes. 

We specialize in providing managed services, across industry verticals, to cater to your business-specific requirements. Our full gamut of services, ranging from corporate concierge to back-office support enables our clients to focus on high-priority tasks. We offer support solutions with a high degree of compliance, according to the specific needs of our customers – be it people, processes, or technology. Our expansive partner network and a thriving ecosystem of solution providers empower us in providing high-quality managed professional services with cost benefits.

SERVICES WE DO
Outbound Customer Support
Inbound Customer Support
Chat & Email Support
Help Desk Support
Application Management

Customer service doesn’t stop after a product purchase. It is essential to keep in touch with your customers to make them feel appreciated

About 70% of buying experiences depend on how customers feel they are being treated. Customer service therefore is a crucial element

Push the boundaries of what your business can do. SuperSeva’s chat and email support services help you channel your resources

Respond to your customers and support them more quickly and effectively. SuperSeva’s Help Desk services allows your support team

Confidently delegate the responsibility of bug-fixes, monitoring / releasing patches, and minor enhancements to us. 

Outbound Customer Support

Customer service doesn’t stop after a product purchase. It is essential to keep in touch with your customers to make them feel appreciated, increase brand loyalty and explore upsell/cross-sell opportunities. SuperSeva’s outbound customer service agents are trained to reach out to existing and potential customers regarding upcoming promotional activities, schedule service appointments, or simply check in to collect feedback.

Inbound Customer Support

About 70% of buying experiences depend on how customers feel they are being treated. Customer service therefore is a crucial element for success. SuperSeva’s inbound customer service experts are equipped to deal with queries related to the product, services, functions, billing, shipping, warranty, etc. Our agents are trained to be the single point of contact and even access customer accounts to related specific purchase queries.

Chat & Email Support

Push the boundaries of what your business can do. SuperSeva’s chat and email support services help you channel your resources to your core business. You get professionals who integrate your brand voice into messages, answer promptly to queries, and implement customer relations best practices. SuperSeva helps you manage these two business-critical channels efficiently with experts who work diligently to ensure that your customers’ queries are addressed promptly. Given their experience and expertise, our chat and email support agents conduct conversations with your customers in the way that you envision them to.

  • Surveys & Market Research
  • Customer Service Calls, Lead Generation
  • Upsell Cross-sell, Debt Collection
  • Customer Follow-up, Fixing Meeting Appointments
  • Customer Care Services
  • Order Taking Services
  • Answering Services, Direct Response Call Centre
  • Appointment Scheduling, Help Desk Support
  • Automatically pay invoices directly, Earn cash back on electronic / digital payments
  • Customize access controls, get complete visibility into payment status and secure electronic payments
  • Approve / reject payments and control whom to pay, when to pay and how to pay
  • Eliminate cheque printing, envelopes, postage and follow-up on uncashed cheques

Help Desk Support

Respond to your customers and support them more quickly and effectively. SuperSeva’s Help Desk services allows your support team to offer the best possible service experience to your customers. Rely on experts who are equipped with operational expertise of your industry. Gain the advantage of improved ticket resolution times, access to trained professionals, and lower staffing costs.

Application (Web/App) Management

Confidently delegate the responsibility of bug-fixes, monitoring / releasing patches, and minor enhancements to us. SuperSeva provides ongoing specialist maintenance and monitoring support for your enterprise’s desktop environment. This helps you improve internal efficiency, increase user-satisfaction and free your internal IT team to explore newer technology innovations, instead of constantly maintaining and monitoring the same technologies.

  • Quick response times, Staffed with Level 1, 2, 3 resources
  • Unlimited support for a flat fee, Eliminate need for IT interventions
  • Toll-free phone number, Support for most hardware and software applications
  • Respond to ‘How to?’ queries, Increased employee productivity
  • Application Portfolio Assessment, Steady State Management
  • Process Management, Managing Metrics & SLA
  • Knowledge Acquisition & Management, Continuous Improvement
  • Transition Management, Productivity Management