We help customers of a "Client" from Consuming to Conserving

  • The Client is a young company in the space of Internet of Things and utility automation to bring intelligence to communities by offering smart devices for them to measure, monitor and control.
  • The Client provides smart water metering solution for multi inlet apartment buildings. Save up to 35% with a sub metering solution with 100% Automated metering system
  • With presence in 4 cities and close to 700 Apartments the Client was looking for a right service provider to address their Customers Issues and coordinate with Technical team, Client needed an end-to-end system.

Snapshot of the Project

Team Size Up to 10 Nos
Mode of Support Call/ Chat/ Email
Tools usedCRM, Cloud Telephony, Clients internal
application Water-on App / Web,Lattoo Tool

Challenges Faced by the Client

  • Lack of Right Resource to handle the process
  • Complex and non-intuitive systems  
  • Unable to meet the desired deadline due to slow response rate 
  • Inability to track agent activities

Scope of the Project

  • Answer customer calls, Raise a ticket on Fresh Desk
  • Reply to customer queries on email
  • Ticket Tracking
  • Maintain complaint tracker
  • Coordinate with field technician for the site visit and ensure closure
  • MIS Report

Outcome of the Project

  • Improved Turn Around Time
  • Increase in First Call Resolutions
  • On time closing of tickets
  • Better coordination with all stakeholders

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