We help customers of a "Client" from Consuming to Conserving
- The Client is a young company in the space of Internet of Things and utility automation to bring intelligence to communities by offering smart devices for them to measure, monitor and control.
- The Client provides smart water metering solution for multi inlet apartment buildings. Save up to 35% with a sub metering solution with 100% Automated metering system
- With presence in 4 cities and close to 700 Apartments the Client was looking for a right service provider to address their Customers Issues and coordinate with Technical team, Client needed an end-to-end system.
Snapshot of the Project
Team Size Up to 10 Nos
Mode of Support Call/ Chat/ Email
Tools usedCRM, Cloud Telephony, Clients internal
application Water-on App / Web,Lattoo Tool
application Water-on App / Web,Lattoo Tool
Challenges Faced by the Client
- Lack of Right Resource to handle the process
- Complex and non-intuitive systems
- Unable to meet the desired deadline due to slow response rate
- Inability to track agent activities
Scope of the Project
- Answer customer calls, Raise a ticket on Fresh Desk
- Reply to customer queries on email
- Ticket Tracking
- Maintain complaint tracker
- Coordinate with field technician for the site visit and ensure closure
- MIS Report
Outcome of the Project
- Improved Turn Around Time
- Increase in First Call Resolutions
- On time closing of tickets
- Better coordination with all stakeholders
No comment