US/UK – Superseva

CRM Support Services

Business Specific Managed Services

We specialize in providing managed services, across industry verticals, to cater to your business-specific requirements. Our full gamut of services, ranging from corporate concierge to back-office support enables our clients to focus on high-priority tasks. We offer support solutions with a high degree of compliance, according to the specific needs of our customers – be it people, processes, or technology. Our expansive partner network and a thriving ecosystem of solution providers empower us in providing high-quality managed professional services with cost benefits.

SuperSeva Managed Services For CRM

Discover new customers, nurture existing customers, win their trust, provide qualified support, and provide additional services throughout the relationship. SuperSeva helps your enterprise build long-lasting relationships with your customers with a perfect blend of expert personnel, technology and proven processes. In-house CRM teams are typically overwhelmed with intense workloads and are unable to keep up with the demands of managing customer relationships. SuperSeva’s CRM services help you focus on time-to-market by providing you expert professionals trained in the specifics of your particular industry. This helps you manage the dynamics of variable demand so that you don’t have to handle additional requirements or the stress of staff churn, but can scale your operations as/when required. From Outbound / Inbound Customer Support and Chat/Email Support to Help Desk Support and Application (Web/App) Management, SuperSeva can help your Sales & Marketing departments take your enterprise’s CRM to greater heights.

Outbound Customer Support

Customer service doesn’t stop after a product purchase. It is essential to keep in touch with your customers to make them feel appreciated

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Inbound Customer Support

About 70% of buying experiences depend on how customers feel they are being treated. Customer service therefore is a crucial element

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Chat & Email Support

Push the boundaries of what your business can do. SuperSeva’s chat and email support services help you channel your resources

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Help Desk Support

Respond to your customers and support them more quickly and effectively. SuperSeva’s Help Desk services allows your support team

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Application Management

Confidently delegate the responsibility of bug-fixes, monitoring / releasing patches, and minor enhancements to us. SuperSeva provides ongoing specialist

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Outbound Customer Support

Customer service doesn’t stop after a product purchase. It is essential to keep in touch with your customers to make them feel appreciated, increase brand loyalty and explore upsell/cross-sell opportunities. SuperSeva’s outbound customer service agents are trained to reach out to existing and potential customers regarding upcoming promotional activities, schedule service appointments, or simply check in to collect feedback.

Surveys & Market Research

Customer Service Calls, Lead Generation

Upsell Cross-sell, Debt Collection

Customer Follow-up, Fixing Meeting Appointments

Inbound Customer Support

Customer Care Services

Order Taking Services

Answering Services, Direct Response Call Centre

Appointment Scheduling, Help Desk Support

About 70% of buying experiences depend on how customers feel they are being treated. Customer service therefore is a crucial element for success. SuperSeva’s inbound customer service experts are equipped to deal with queries related to the product, services, functions, billing, shipping, warranty, etc. Our agents are trained to be the single point of contact and even access customer accounts to related specific purchase queries.

Chat & Email Support

Push the boundaries of what your business can do. SuperSeva’s chat and email support services help you channel your resources to your core business. You get professionals who integrate your brand voice into messages, answer promptly to queries, and implement customer relations best practices. SuperSeva helps you manage these two business-critical channels efficiently with experts who work diligently to ensure that your customers’ queries are addressed promptly. Given their experience and expertise, our chat and email support agents conduct conversations with your customers in the way that you envision them to.

Eliminate cheque printing, envelopes, postage and follow-up on uncashed cheques

Automatically pay invoices directly, Earn cash back on electronic / digital payments

Customize access controls, get complete visibility into payment status and secure electronic payments

Approve / reject payments and control whom to pay, when to pay and how to pay

Help Desk Support

Quick response times, Staffed with Level 1, 2, 3 resources

Unlimited support for a flat fee, Eliminate need for IT interventions

Toll-free phone number, Support for most hardware and software applications

Respond to ‘How to?’ queries, Increased employee productivity

Respond to your customers and support them more quickly and effectively. SuperSeva’s Help Desk services allows your support team to offer the best possible service experience to your customers. Rely on experts who are equipped with operational expertise of your industry. Gain the advantage of improved ticket resolution times, access to trained professionals, and lower staffing costs.

Application (Web/App) Management

Confidently delegate the responsibility of bug-fixes, monitoring / releasing patches, and minor enhancements to us. SuperSeva provides ongoing specialist maintenance and monitoring support for your enterprise’s desktop environment. This helps you improve internal efficiency, increase user-satisfaction and free your internal IT team to explore newer technology innovations, instead of constantly maintaining and monitoring the same technologies.

Application Portfolio Assessment, Steady State Management

Process Management, Managing Metrics & SLA

Knowledge Acquisition & Management, Continuous Improvement

Transition Management, Productivity Management